free first class shipping to the US on order of $35 or more!!!

FAQS

FREE (USA) STANDARD DELIVERY ON ORDERS OF $35 OR MORE                       CURRENT PROCESSING TIME:
1-3 Days for Jewelry items 5-7 days for face masks before shipment

Welcome to Delena Ciastko Designs!  We hope you find something you love. If you don't, let us know and we'll work together to create it! We offer a variety of hand-made items in a variety of shapes, fonts and designs.  All items are handmade and unique so variations from the photos may occur.

When purchasing from Delena Ciastko Designs you are agreeing to our terms and conditions, and agree not to hold Delena Ciastko Designs liable or responsible for any injury resulting from its products.  All small parts are a choking hazard for anyone under the age of 5 and the recommended age for wear is 6 years of age and above. Do not allow children to play with charms or let them place any jewelry, charms, findings, etc. in their mouths as they may accidentally ingest or choke on them.  Never suck or chew on your jewelry or wear it to bed, in the shower, or in the pool.  By purchasing items from Delena Ciastko Designs, you (the customer) agree the use of the item and the age of the child it is given to is entirely at the customer's own risk.

Our personalized custom charms, bracelets, rings, and necklaces are hand stamped by Delena using special tools. Each pendant and stamping are done by hand so please know that each letter or name might not line up perfectly. Also, some letters might be deeper than others. This is not a defect. It adds character to each piece.

DISCLAIMER:  The font color/darkened letters can fade and/or disappear over time.  This process may occur rather quickly if the jewelry is worn while sleeping, showering, cleaning, etc.  When this happens, you may contact Delena and she may, at her discretion, allow you to send your item back for a one-time free clean up (besides shipping which you will have to pay).

All material from this Website is considered property of Delena Ciastko Designs and unauthorized use of such material is strictly prohibited. This includes any content such as graphics, hyper-links, images, text, etc. The content on this site is of exclusive use to Delena Ciastko Designs only. No material may be uploaded, posted, copied, reproduced, distributed or republished in any way. No portion of this site may be copied, sold, reproduced, duplicated, resold or otherwise exploited for any commercial purpose that is not permitted by Delena Ciastko Designs.


PAYMENT

PayPal and all major credit/debit cards accepted...Your item will be created and shipped only after payment has been cleared, so please be aware of that if paying by e-Check (PayPal).  Your invoice is your receipt, please save and/or print it.

We will not start working on your item(s) until we have received full payment.  If you need to cancel your order, let us know as soon as possible, and we will cancel the transaction ONLY if your order has not yet been created. If the components have already been ordered and production on the order has already started, we reserve the right to complete the sale and ship the item.

Please check our shop announcement for current deadlines and turn around time before ordering to ensure you aren't disappointed by the delivery date of your item. Failure to do so does not entitle the purchaser to a refund. If there is no notice, the timelines in our policies will apply.

 


SHIPPING

Shipping to addresses in the USA is $3.99.  Orders over $35.00 ship FREE to the continental U.S.  Everywhere else is $15.00...however, if this cost does not cover postage, we reserve the right to ask you to cover the remaining shipping cost.  We do not believe this charge is unreasonable as this price includes delivery confirmation and covers postage/packing supplies.  Please see our shop announcement/pinned post for current turnaround time. If timeline is not specified, please refer to these policies for shipping times. Turnaround time is how long it will take us to create your handmade (custom) piece, this does not include the amount of time it will take for USPS to deliver it to you. Our time frame changes dependent upon our current workload. If this does not meet your needs, you must contact us BEFORE ordering to ensure that we can accommodate your request to have it out before then. 


PLEASE BE ADVISED: Once an item leaves our home, we no longer have any control over it. We cannot be held responsible for delays caused by USPS, especially during the holiday season. Delena Ciastko Designs is not responsible for anything lost or stolen in transit (USPS). You will be provided with a tracking number and can use it to track your package via usps.com

Right now we ship only using US Postal Service First Class unless otherwise stated. If you need a faster shipping method, please contact us PRIOR to checking out so that we can upgrade your listing's shipping cost. Priority and Express shipping is available for an additional cost. 

We ship all orders directly through Shipstation, so be certain to double check the address you enter to ensure your package reaches it's destination. Incorrect addresses will only delay the shipment and Delena Ciastko Designs is NOT responsible for lost packages due to an incorrect address being provided.

FOR INTERNATIONAL CUSTOMERS, please be advised that we are not responsible for any Duty or Customs Fees charged upon your package's entrance to your country. The shipping cost you pay includes ONLY what it costs to send your package to your country via the United States Postal Service, we do not add extra fees in the shipping cost as all countries are different and there may not even be any fees assessed. We cannot track your package once it leaves the United States. Shipping times vary widely from country to country, even when they're relatively close, therefore we cannot accurately estimate your shipping time. All parcels will be marked with a true description of it's contents and will have a value amount on the label. We will not put gift or sample on the label. Do not ask us to do this to avoid fees imposed by Customs. It is the buyer's/recipient's responsiblity to pay the appropriate customs charges, if any. 

**Please visit dutycalculator.com to see if your country charges additional fees/taxes for items imported from the United States and let us know ASAP if you would like to cancel your order.  If we do not hear from you within 48 hours, we will proceed with your order as scheduled.**


REFUNDS AND EXCHANGES

 

DUE TO ITEMS BEING PERSONALIZED, THEY ARE NON-REFUNDABLE... However, if there was a mistake on our end, we will be sure to resolve this issue as soon as possible. The original item must be sent back to us beforehand in the original packaging. Once we receive the item, we will correct the mistake and ship it out back to the customer immediately.  We will not refund shipping costs (unless it is a mistake on our part) as you are not paying Delena Ciastko Designs; you are paying the post office to ship your order.  Unfortunately they do not work for free even though we want them to.

 

EDIT EFFECTIVE 08/01/20:  We have adjusted our pricing to offer FREE shipping on orders over $35; however, if a return is authorized or we are unable to contact a customer after a package is returned...we reserve the right to subtract $3.99 from the refund to cover shipping costs.


BY PAYING, YOU AGREE TO THESE TERMS OF SERVICE
 ***Delena Ciastko Designs reserves the right to change these policies at any time***